Terms of Use

A request made on the website or in the app is only confirmed once we confirm it with you. If you can't make it, please let us know in advance.

Before any repair, we send you a quote showing labour, parts, taxes and the total. No work is carried out without your approval.

Approving in the app or through the link we send you authorises us to carry out the approved work at the quoted price. If additional work turns out to be needed, we ask for a new approval.

Quotes are valid for the period stated on them. Diagnosis may be charged if we tell you so before carrying it out.

Parts fitted and work performed are recorded on the job card and the invoice.

Payment is due when the vehicle is handed back, unless agreed otherwise in writing (for example, a credit account for companies). We accept the payment methods shown on the invoice, such as Multicaixa Express, card (TPA) or bank transfer.

We will let you know when your vehicle is ready. Please collect it as soon as possible.

Parts are covered by the manufacturer's or supplier's warranty, and our work is covered by the warranty provided for by Angolan law. The warranty does not cover damage caused by improper use, accidents or work by third parties after handover.

For repairs paid by an insurer, the customer is responsible for the excess and for any work not covered by the policy. Fleet services may have conditions agreed in writing with the company, which take precedence over these terms.

We grant you a personal, non-exclusive, non-transferable licence to use the apps in line with these terms.

• Your account: you are responsible for keeping your password confidential and for providing accurate information. Tell us if you suspect misuse.
• Acceptable use: you may not use the apps for unlawful purposes, try to access other people's data, interfere with how they work, or copy, modify or reverse engineer the software, except where the law allows it.
• Availability: we may update, change or suspend features. Where possible, we give advance notice of significant changes.
• Deletion: you can delete your account at any time — see Delete account.

If you downloaded a MECANIX app from the App Store, Apple's Licensed Application End User License Agreement (Standard EULA) also applies. These terms are between you and CARROTEC, LDA — not Apple — and Apple is not responsible for the apps or their content, maintenance or support.

If you use Android, Google Play's terms also apply.

When you send photos, messages or documents, you allow us to use them to provide our services and confirm that you have the right to share them.

The Carrotec and MECANIX names, logos, website and apps belong to their respective owners and may not be used without permission.

We are liable for the services we provide as set out by law. To the extent the law allows, we are not liable for failures of third parties outside our control, such as telecommunications networks or payment services, or for indirect losses.

Nothing in these terms limits the rights you have by law as a consumer.

How we handle your personal data is explained in our Privacy Policy.

We may update these terms. The date of the last update is shown at the top of the page, and if the changes are significant we will let you know in the apps or by email.

These terms are governed by Angolan law. Any dispute will be settled by the Luanda District Court (Tribunal da Comarca de Luanda), without prejudice to mandatory consumer protection rules.

CARROTEC, LDA (NIF 5000919837) — Bairro Calemba 2 (Jacinto Tchipa), Viana, Luanda, Angola.