Help
Support
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Need help with your repair or the MECANIX apps? Get in touch — we're available during workshop opening hours.
Contact
Frequently asked questions
How do I create an account in the MECANIX Customer app?
Open the app, choose to create an account and enter your name, email, phone number and a password. If you're already our customer, use the same contact details you gave us at the workshop.
I forgot my password.
On the sign-in screen, choose the option to reset your password and follow the instructions we send to your email.
How do I follow my repair?
In the app, open your vehicle or the job in progress to see its status, photos and estimated completion. You can also use the link we send you.
How do I approve a quote?
When the quote is ready, you get a notification or a link. Review the labour and parts lines and choose to approve or decline. No work goes ahead without your approval.
How do I pay?
At the workshop or with the methods shown on your invoice, such as Multicaixa Express or bank transfer.
I'm not getting notifications.
Check in your phone settings that notifications are enabled for the app, and that you have the latest version installed.
How do I delete my account?
In the app, under Profile → Delete account. See all the details on our Delete account page.
How is my data handled?
Everything is explained in our Privacy Policy.
Workshop staff
If you use MECANIX Technician or MECANIX Workshop, talk to your workshop manager first about access and permissions. For technical problems with the apps, email us at info@carrotec.ao.