Delete your account

1. 1Open the MECANIX app and sign in.
2. 2Go to Profile.
3. 3Tap Delete account.
4. 4Confirm the deletion.

You are signed out immediately and your data is deleted or anonymised within 30 days, except data the law requires us to keep.

If you no longer have the app or can't sign in, send a request to info@carrotec.ao from the email address linked to your account, with the subject "Delete account". We may ask you to confirm the request to protect your account. We complete requests within 30 days.

• Your account details: name, email, phone number and password.
• Your vehicles and the history linked to your account, or their anonymisation.
• Photos, messages and other content you sent.
• Notification tokens and app preferences.

The law requires us to keep some data even after you delete your account:

• Invoices, receipts and accounting records, for the period required by Angolan tax and commercial law.
• Records needed for warranties or ongoing disputes, until they are resolved.

Access to this data is restricted, and it is deleted when those periods end. If your vehicle was repaired by another workshop that uses MECANIX, that workshop may keep its repair records as allowed by law; you can ask it directly to delete them.

MECANIX Technician and MECANIX Workshop accounts are created by the workshop you work for. You can delete your account in the app, ask your workshop manager or email us. Work records such as job cards and logged time are part of the workshop's records and may be kept by it, without your account details.